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Supply Chain Integration
Welcome to Elephant Technology

CCXA.COM After-Sale Service

Shipping Warranty:

We usually ship goods By DHL, UPS, EMS, Singpost airmail, and HongKong Airmail.


DHL: 3-5 days
UPS: 5-7 days
EMS: 10-15 working days
Singpost/HongKong Airmail: 7- 20 working days. At most 45 days.

If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email: sales@ccxa.com

Warrany Po lice:

 

Problem DetailsWarranty TimeTreatmentResponsibility for ChargeRemark
Quality Problemwithin 7 days after receiving packageBuyer: Submit a complaint(Mail to sales@ccxa.com ) and Return the items to Seller's assigned address by EMS or Post.Return Ship cost: SellerAny costs because of customer's wrong operation leads to return will be responsible by the buyers.
Resend ship cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)Repair Charge: Seller
Replace Parts Charge: Seller
within 8-14 days after receiving packageBuyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairingReturn Ship cost: Buyer
Resend ship cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)Repair Charge: Seller
Replace Parts Charge: Seller
within 15 days to 1 year after receiving packageBuyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairingReturn Ship cost: Buyer
Resend ship cost: Buyer
Seller: Repair it.Repair Charge: Seller
Replace Parts Charge: Buyer
Lost in the delivery30 days after shippingBuyer: Submit proof to sellerNew Product Cost: Seller
Seller: Contact carrier to ask for Claimant and arrange another shipment to buyerResend Ship Cost: Seller
Customs Problem30 days after shippingBuyer: Finish customs clearance when importCustoms duties or agent fees: Buyer
Seller: Try to help buyer to finish customs clearance but not responsible on this.
Delivery Problems:
broken,incomplete,
wrong address
within 7 days after receiving packageBuyer: Tell to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days.Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days.Repair Charge: Seller
Replacement Charge: Buyer
Received wrong Itemswithin 3 days after receiving packageBuyer: Tell to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 daysReturn Ship cost: Seller
Seller: Arrange shipment for the correct itemsResend ship cost: Seller
Man-made Damage:within 1 yearBuyer: Tell to Seller,and return the items for repairing to assigned address by EMS or PostReturn Ship cost: Buyer
Resend ship cost: Buyer
Repair Charge: Buyer
Replacement Charge: Buyer
Note:1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy.
2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission.
3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy.
4. The Warranty Policy fits for all products except some products which state the warranty specially in description.


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